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On our "Choosing"
page, we suggested that you interview agents, check out their material,
and ask lots of questions in order to find someone who is good,
hard-working, honest, flexible, client-focused and trustworthy.
We would love you to call us and ask us all your questions face-to-face.
But here are some good questions that people ask, some they shouldn't ask,
and some they don't ask but ought to:
- Are you #1? The top producer? etc.
Nope. We are consistently among the top 5-10% of agents in
terms of production. But we'll rarely be at the very top of
the "volume" list. That is largely the domain of large teams,
or "mini-brokerages" these days. We do well. The answer
to the question you should be asking: We are Big Enough to
provide exceptional marketing services. But we are Small
Enough to provide exceptional, creative, individual, personal
service.
- What is your average sale-to-listing price ratio
and your average "days-on-market" before your listings sell?
As good as anyone else's, but in today's markets these are
completely meaningless statistics. We can show you
why.
- Are you client-focused? Oh yes, indeed.
We want happy clients and we believe the "deals" (i.e. our income)
will follow. Here is our Mission
Statement. which lays it out.
Click Here for a page about
our view of two basic ways of being a real estate professional, and
why we chose the second path.
- Do you have a big team? We are a team of
two. No assistants, sub-agents, buyer agents, admin people,
etc. And we limit the number of active clients we have at any
one time so that we can provide individual, personal and complete
service. If you didn't read it already,
Click Here for a page about
our view of two basic ways of being a real estate professional, and
why we chose the second path.
- Do you have testimonials? Yes, but we have
even better stuff, too. We don't ask for testimonials.
We don't ask for them -- any agent can come up with a few happy
clients. But we do ask EVERY client to complete a "performance
review" -- a survey of a set of standardized performance questions.
By sharing the results of this ongoing survey with new clients, we
believe you can be confident of our ability and client-centered
approach. We would also be happy to provide references. [Here
are the results by the numbers] [Here
are some of the comments] [OK,
OK there are some sort-of-like-testimonials here]
- What kind of car do you drive?
There was a time when agents typically took clients to many
appointments. We're not sure why but now most prefer to meet
at the appointment location. So the car matters less,
practically (size, comfort, etc.). But "practical" was never
the issue. For some reason, for a while, agents were judged by
some by the luxuriousness of their car, clothing etc. We would
like to think that is no longer the case. We have two comfy
cars ... they're not too fancy and they are getting a bit old but
they are good cars and we own them. We try to dress
professionally or appropriate to the setting, but we are not clothes
horses.
- Do you have a unique marketing system?
Yes and no. There are no "magic" systems. All agents
with good broker-backing and a modicum of experience have access to
all the available and necessary marketing tools. A "system"
implies running all homes through the same sausage machine. We
believe that each situation needs to be examined on its own
merits, and that the real trick is not what you CAN do or what you
PROMISE to do, but what you ACTUALLY do. So, "yes" we have a
systematic approach to each situation, but it is an approach that
identifies the unique needs of each client and develops a marketing
plan based on those needs.
- Do you advertise? Yes.
All agents have two things to advertise -- their clients' listed
properties or needs, and themselves. We WANT to advertise our
clients' listings. Our self-promotion then largely takes care
of itself within the main focus of the ad. But we also have to
keep our own name "top of mind", whether publicly or with our
contacts. We will ALWAYS advertise all of our listings
consistently in all the appropriate places -- internet, local , city
and national papers, local flyers, etc. We try to keep
over 80% of our self-promotion useful and informative by providing
tips, news, art, etc. We do this even though straight-out
flashy "it's all about me" advertising is easier, cheaper, and
works. Sigh!
- Do you have a PowerPoint laptop presentation?
We did have and it is currently being updated. But we
don't use it much. We prefer to keep the "dog and pony show"
short. We're working on this website to make it uniquely ours
and to have answers to many of the basic questions. What we
really want to do is spend time with you talking about your needs
and analysing your situation. In that way, you get the
information you need, and we get to know each other and decide if we
will work well together.
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Go Home!
May/2009: Soon there will be pretty pictures here so
you won't notice how text-heavy this page/site is! (Sorry, but we're
trying to give you lots of information) |